Last Updated: September 2026
Fix Masters Technical Services LLC (“Fix Masters”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or requesting our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you.
1. Information We May Collect
When you contact Fix Masters or request our services, we may collect information that you voluntarily provide to us, such as:
- Your name
- Phone number
- Email address
- Property or service location
- Details about the maintenance or technical service you require
- Any other information you choose to provide when contacting us
We may also receive basic technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information, where applicable through website functionality, analytics or similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and service requests
- Provide quotations and information about our services
- Arrange appointments, inspections and service visits
- Communicate with you regarding your requested services
- Provide, maintain and improve our services
- Respond to customer questions, complaints or support requests
- Maintain business and service records
- Protect the security and functionality of our website and business
- Comply with applicable legal and regulatory requirements
3. WhatsApp and Other Communication Channels
If you contact us through WhatsApp, telephone, email or another communication channel, the information you provide through that channel may be used to respond to your enquiry and provide the requested service.
Communications made through third-party platforms are also subject to the privacy policies and terms of those platforms.
4. Sharing of Information
We do not sell your personal information.
Where necessary to provide our services or operate our business, we may share relevant information with employees, technicians, contractors, service providers or other parties involved in fulfilling your request, where appropriate.
We may also disclose information where required by applicable law, regulation, legal process or a lawful request from a competent authority.
5. Data Security
We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure or loss. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal or regulatory requirements.
7. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to or correction of inaccurate information and, where applicable, to request restriction or cessation of certain processing.
If you would like to make a privacy-related request, please contact us using the contact details provided on our website.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.
Where third-party services such as analytics, advertising or embedded content are used, those services may place or access cookies or similar technologies in accordance with their own policies.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, maps, communication services or other external services. We are not responsible for the privacy practices, content or security of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Fix Masters Technical Services LLC through the contact details provided on our website.
Fix Masters Technical Services LLC
Dubai, United Arab Emirates